Return & Refund Policy

Last updated: 08 August 2025

At Shoppyco.in, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.

• Certain products are non-returnable for hygiene and safety reasons, including:

  • Perishable goods (e.g., fresh groceries, dairy, meat)

  • Personal care items (e.g., cosmetics, undergarments)

  • Customized or made-to-order products

2. Return Process

• To initiate a return, contact our support team at care@shoppyco.in with your order ID and reason for return.

• Our team will arrange a pickup or provide instructions for sending the item back.

• Please ensure the product is securely packaged to avoid damage during transit.

3. Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Shipping charges, if any, are non-refundable unless the return is due to our error (e.g., wrong or damaged product).

4. Exchange Policy

• Exchanges are allowed for defective or damaged items, subject to availability.

• If a replacement is not available, a full refund will be issued.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, notify us within 48 hours of delivery with photos for verification.

• We will arrange for a prompt replacement or refund.

6. Contact Us

For any return or refund queries, please reach us at:
📧 care@shoppyco.in
🌐 www.shoppyco.in